Frequently Asked Questions
What is Trimble Ag Software?
For users familiar with Agri-Data Solutions®, Connected Farm® or Farm Works Software® solutions, Trimble Ag Software combines the functionality of these three software solutions into one powerful platform.
Trimble Ag Software helps growers focus more on farming and less on the collection and management of the ever-expanding sources of data. It is one of the broadest desktop and cloud-based Farm Information Management Systems in agriculture. Functionally, it has extensive roots in three areas of the farm:
- Operations management, with equipment-direct data transfer
- Agronomic tools, allowing coaches and advisors to use planning tools and field observations for yield improvements
- Farm accounting, giving farm owners and managers access to basic accounting tools to monitor day-to-day cash flow drivers
Trimble Ag Software further shortens communication cycles among growers and their trusted advisors by eliminating pen and paper —and even email — by storing and sharing critical information through a fully native mobile app.
What is new for me as a user?
It really depends on which legacy software you have been using. Trimble Ag Software is a much deeper tool as it combines the power of Agri-Data, Connected Farm, and Farm Works Software solutions:
- Users of Agri-Data solutions will notice more functionality related to equipment-direct data transfers, streamlined prescription and field boundary capabilities, as well as basic accounting functionality.
- If you have been using Connected Farm solutions you will have access to a deeper and broader set of agronomic tools used by professional farm coaches to help their grower clients, plus the mapping and basic accounting functionality of Farm Works.
- Growers who have been using Farm Works Software solutions will be able to use more tractor-direct data transfer capabilities, new agronomic-based tools and a fully-functional mobile app.
I have been using Agri-Data, Connected Farm, and/or Farm Works Software solutions for years. What is happening to my pricing and how soon do I need to transition?
Thank you for your loyalty! Change can be hard and we are doing our best to make this easy for you by giving you several months to make a decision and offering many rewards for your loyalty.
Access to the new functionality of Trimble Ag Software starts on 7 November 2016. You can purchase at the old price or the new price for the next year, whichever is lower, if you renew between 7 November 2016 and 17 March 2017. Users of the free accounts receive a one-time discount — and one year — to ease into the list price. Renewals after 17 March 2017 will be priced at list. Farms with multiple expiration dates will have all the expiration dates shifted to the last calendar date to simplify the transition. We will send an email to all customers to explain the transition.
I’ve been using one of the legacy software tools — how will Trimble safely secure my data?
Trimble strongly protects your data and it can be accessed using your current paid subscriptions. When you log into TrimbleAg.com you will see your fields and any other information you entered previously, along with additional functionality.
What languages besides English are supported?
Shortly after the launch of Trimble Ag Software on 7 November 2016, it will be supported in French, German, Italian, Portuguese and Spanish. We also built a translation engine within the code that shortens the time required for additional languages. If you need other languages, let our support team know at TABS_Support@Trimble.com.
Who do I contact for Trimble Ag Software support?
We love helping customers get the most out of their Trimble Ag Software! Email us at TABS_Support@Trimble.com and expect a response within one business day. For a complete list of regional support numbers and hours, visit https://agriculture.trimble.com/software/support/.
What are bundles and how are they priced?
Bundles help us provide software at the lowest possible price by combining a defined set of functions at a base price. You can then add optional upgrades to match the size and scope of your operations.
The Farmer Basic bundle is a desktop-based solution for precision farming mapping and simple cash accounting. There is no connection to the cloud, but can be easily upgraded in the future to sync field records, maps and other data to the cloud. The cloud-based solution has two bundles: Farmer Pro and Farmer Pro Plus. The differences between the two bundles are the number of user logins, the number of connected vehicles and the base functions. For more information, go to https://agriculture.trimble.com/software/plans/.
Is there area-based pricing?
No. Farmer Basic, Farmer Pro and Farmer Pro Plus are not charged using a per-area (acre/hectare) fee. However, a handful of optional upgrades to these bundles, such as in-season crop health imagery, are available for purchase and priced by the acre.
How do I purchase the new software solution?
There are a number of purchasing options and you can select the one that you are most comfortable with:
- You can purchase and provision on the Trimble Ag Software website, where transactions are paid in full by credit card.
- If you have a Trimble reseller that you like and trust and want to rely upon for follow-up professional services, you can purchase from them.
- If you are a grower who has been working with Agri-Trend® coaches or other companies that have signed corporate licenses with Trimble, you can continue working with these coaches or licensees.
Who is counted as a user? Do employees who use Trimble displays count?
A user is a person who has a login name and password to use Trimble Ag Software. These users would access Trimble Ag Software on a desktop computer, online, and through the mobile app.
People who use Trimble displays in a vehicle cab only are not thought off as users if they do all of their work through the display. Instead, we think of them as ‘operators’. You may have some employees who do work that you would like documented through the app on a mobile phone. In this case, they would need a login name and password and would then count as a ‘user’.
Does each person need a login name and password?
Yes. From a practical standpoint, for data security and privacy, it is important to know that only authorized users have access to Trimble Ag Software. Sharing a common login name and password reduces data integrity, increases data security risk, and could create situations where former employees have access to your farm data. Reports you print from Trimble Ag Software may be sent to insurance companies, government agencies, and even food processors and it is important that the data feeding these reports are protected. In addition to these practical reasons, sharing login names and passwords among individuals provides grounds to close the account in accordance with the End User License Agreement.
How is information actually added into the Trimble Ag Software?
Information is added into Trimble Ag Software in several ways:
- Users can enter information on their mobile phone app: Remember to click the sync button.
Users can manually enter farm data, import it from a USB drive, and upload files from their hard drive with the desktop application.
- Users can wirelessly connect their Trimble display with the online application.
- A growing list of third-party Application Program Interfaces (APIs) also stream data into Trimble Ag Software. Examples include Raven Slingshot® and John Deere Operations Center, among others.
Does this mean that information from Trimble displays and Farm Works Software solutions will be combined with information I enter into the Agri-Data solution?
Yes, that’s right! Customers who subscribe to the Farmer Pro or Pro Plus bundle can manage farm records online and in desktop software. The software remains in sync preventing costly and confusing double data entry.
I could use some help setting up fields and maintaining the bigger picture.
Glad you asked! Let us connect you with one of our world-class Trimble Vantage™ resellers who can provide you with local professional services. Email TABS_Support@Trimble.com and they will connect you with the right team.
What type of hardware is needed in the cab to connect my vehicles to the cloud?
You need a Trimble display, modem, and a data plan for the modem. The vehicles can be set up online. Contact your authorized Trimble reseller to request demos of the latest Trimble solutions.
What is a Vehicle Connection and can they be transferred?
We looked closely at the Fleet and Office Sync solutions and decided to combine them into something we call a ‘Vehicle Connection’ to make it simpler for growers to manage.
Vehicle Connection enables real-time and simple wireless data transfer from displays and vehicles that are assigned in the Trimble Ag Software. The Vehicle Connection cannot be transferred between vehicles and growers can purchase an additional Vehicle Connection or use USBs to manually collect and download information from other displays. Trimble hardware can still be transferred between vehicles.
If I’m using a third-party software system that I would like integrated with Trimble Ag Software, how does that work?
Email your needs to our support team at TABS_Support@Trimble.com and they will forward it to our Professional Services team. They will reach out to you and discuss what you are thinking about and what it would take to make it happen. Just like anywhere else, there is a reasonable limit to the types of value-added projects we can work on and we look forward to hearing from you.
What happened to the Connected Farm Field, Fleet and Scout apps?
We did few things to the apps. We combined the functionality from three separate apps into a single powerful app. The functionality of the legacy Connected Farm Fleet, Scout, and Field app are now tiles within the Trimble Ag Software app. The Connected Farm Scout app was replaced with the broader and deeper functionality of the Field Scouting Report that has been used by Agri-Trend coaches, field reps, and farm advisors for years. Individuals with the Connected Farm Field, Fleet, and Scout apps installed will receive an app update on or after 7 November 2016 that includes instructions to guide users through the transition to the new Trimble Ag Software app. These users will have until 15 January 2017 to upload existing data from these legacy apps into the new Trimble Ag Software online platform.
Did anything happen to the Farm Works Surface software?
Actually, just a minor name change. It is now called the WM-Subsurface solution to align it with the WM-Drain™ farm drainage solution. Also, the WM-Subsurface solution now includes the Farmer Basic bundle instead of the Farm Works Mapping software. The WM-Subsurface solution works only with the desktop portion of the Trimble Ag Software.
What kind of training is available?
Training is available and our portfolio is continuously expanding. Our Support team loves sharing their knowledge and they can be reached by emailing TABS_Support@Trimble.com when you run into trouble. Professional training webinars can be arranged — contact our Support team and they will connect you with our Professional Services team.
Will the free software trials continue?
Yes. We call the free online version ‘Farmer Starter’. Those who owned a free Connected Farm account will have their data automatically transfer to Farmer Starter. The same username and password used for Connected Farm will be used for logging into Farmer Starter. The other change to trials involves the desktop software, formerly known as Farm Works Software. A free trial to the desktop will be available for three consecutive days upon activation. Prior to our launch, the trial was a 15 day use that wasn’t based on consecutive days.
What is happening to Farm Works View?
The Farm Works View software will continue to operate after the final update of v2016.03 that was released in September 2016.
Does Trimble Farmer Basic software (formerly the Farm Works Software solution) now require a username and password for installation? What happened to my CD keys?
We changed a few things. Farmer Basic and WM-Subsurface desktop software now have online licensing and registration. Users can enter their Trimble account username and password while the software is being installed. If you do not have an Internet connection, contact the support team and they will walk you through the process and send you the codes you need to install.